Virtual Banking Machines – A New Way to Bank

March 20, 2019 // Technology

by Andrea Frankovich | Virtual Banking Supervisor

You are busy – Mercantile gets it!  So when you visit a bank drive thru you expect fast, friendly and efficient service so you can get on with your day.  At Mercantile Bank of Michigan we are changing the impersonal and outdated way of drive thru banking by rolling out a new fleet of Virtual Banking Machines (VBMs).  The VBM technology is fast and easy to use; simply touch the screen of a VBM and within seconds a Virtual Banking Specialist appears on the screen with a warm smile to assist you with your transaction.  The specialist will process your transaction immediately.  With VBM’s we focus on saving our customers time, providing accurate transaction processing in real-time and using face-to-face interactions to build relationships.  Check out what types of transactions we offer and come say hi at one of our VBM locations!

Transactions Available:  Cash/Check Deposits, Customer Check Cashing, Withdrawals, Transfers, Loan/Mortgage Payments

Statistics:  Average 5 second wait time for VBS, Transaction processing in as little as 60 seconds

Locations:  Portage, Troy, Alpine, Wyoming (coming in April), Leonard (coming Summer 2019)

Member FDIC

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